Went to trade in some old jewelry, they really took care of me and gave me top dollar for my old gold and silver. I'm always hesitant about trading gold or silver in because I'm never sure if I'm actually getting what I deserve, but I was very comfortable here and have made this my new jeweler for all my needs. Thank you guys so much, see you soon Walter Bauman!
Do your homework when it comes to selling your fine jewelry and diamonds. I would not suggest going to WB. I was shocked at what they offered for a very nice quality diamond I was selling. I received 4 times that amount from a very repuable jeweler in Manhattan.
Such a bad experience today. I walked in and waited about 4 mins until someone walked to me, that was after the manager told 2 older woman to stop chatting it up. Neither of them wanted to work that day I guess so they both looked at each other to see who was going to assist me. Finally one walked over and so rudely asked what I needed. I said I needed a replacement battery for my watch, she grabbed it it from my hand and said it would be $28 because of the type of watch it was (which I didn’t mind). But she was so rude, I decided to take my business elsewhere. I rather pay more somewhere else where they are a bit nicer to be honest. I used to come here all the time, but not anymore.
I am appalled by how this was handled - and the refusal to honor the age-old "the customer is always right" - not to mention we had just made an expensive jewelry purchase days earlier for my brother's wedding this week! Absolutely disrespectful and callous treatment, and you most certainly have lost a family of customers. Shame on you for how you treat your local customers.
Shopping at Walter Bauman is always a special experience. The merchandise is so unique and the staff so welcoming and knowledgeable. Whether I need an unusual gift or simply feel like treating myself, this is my go to store!
Disgusted by my treatment at Walter Bauman. My family has been long time customers at this store, and we have brought my grandfather's antique Bulova watch for battery replacement for years. Last year, we purchased a "5 year battery plan," but yesterday, they refused to replace the battery, stating their documentation said the battery was for a "Rumor" brand watch. Even after I did an internet search to show there is no watch brand that even exists with that name, and that perhaps the information had been entered erroneously, and despite that we've brought the same watch here in the past and were long time customers, the employee refused to honor our 5 year plan. He was rude and dismissive, and gave no regard to our long history as honest and loyal customers.
Walter Bauman Jewelers is a US Jewelry Store based in West Orange, Virginia. Walter Bauman Jewelers is located at 653 Eagle Rock Ave, West Orange, NJ 07052, USA.
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